Refund & Cancellation Policy
Last Updated: October 27, 2026
1. Introduction
At Speak and Master, we are committed to providing high-quality online English learning experiences.
We understand that circumstances may change and that customers may occasionally need to cancel a purchase or request a refund.
This policy explains how refunds and cancellations are handled for our online educational courses.
Website: https://speakandmaster.com
2. Our Digital Educational Services
Speak and Master provides online English language courses and educational content.
Our courses may include:
Recorded video lessons
Structured learning modules
Educational materials and exercises
Online learning resources
Course progress tracking
All course prices are displayed in Egyptian Pounds (EGP).
Purchased courses are delivered digitally through our online learning platform.
No physical products are shipped for standard online course purchases.
3. Course Access
After successful payment and enrollment confirmation, students receive access to their purchased courses according to the access terms displayed during checkout.
If you experience difficulty accessing your course, please contact our support team.
We will make reasonable efforts to resolve technical access issues promptly.
4. Refund Eligibility
Customers may request a cancellation or refund within 14 days of purchase, subject to applicable Egyptian consumer protection laws and any relevant statutory exceptions.
Refund requests will be reviewed based on the circumstances of the purchase and the extent to which the educational service has been provided.
Starting a course does not automatically eliminate any refund rights protected by applicable law.
However, where a service has been fully used or completed, applicable legal exceptions may affect the right to cancel without giving a reason.
Nothing in this policy limits any mandatory consumer rights under Egyptian law.
5. Circumstances Eligible for a Refund
A refund may be available in circumstances including:
Duplicate Payments
If you are accidentally charged more than once for the same purchase, we will review and refund any confirmed duplicate payment.
Course Access Issues
If payment is completed but the purchased course is not provided or remains inaccessible due to an issue on our side that we cannot reasonably resolve, you may be eligible for a refund.
Incorrect Charges
If you believe you were charged an incorrect amount, please contact us so we can investigate.
Service Not as Described
If the educational service materially differs from what was advertised or purchased, we will review the matter and provide an appropriate remedy in accordance with applicable law.
Statutory Cancellation Rights
Any refund or cancellation required under applicable Egyptian consumer protection legislation will be honored.
6. When a Refund May Not Be Available
A refund request may be declined where there is no applicable legal or contractual right to a refund.
For example, a change-of-mind request after an educational service has been fully provided and consumed may fall within an applicable statutory exception.
Each request will be assessed fairly and in accordance with Egyptian consumer protection laws.
7. How to Request a Refund
To request a cancellation or refund, please contact our support team.
Include the following information:
Your full name
Email address associated with your account
Course name
Order number or payment reference
Reason for requesting a refund
Support Email: [Insert official support email]
Our team will review your request and may ask for additional information if necessary.
8. Refund Processing
Once a refund has been approved or determined to be legally required, it will be processed within the timeframe required by applicable law.
Refunds will normally be issued through the original payment method unless another method is agreed upon and permitted by law.
The time taken for the refunded amount to appear in your account may also depend on your bank or payment service provider.
We will provide relevant confirmation when the refund has been initiated.
9. Course Cancellation
Customers may request cancellation of a course purchase by contacting our support team.
Cancellation eligibility and any applicable refund will depend on:
The date of purchase
The type of educational service purchased
Whether the service has been provided or completed
Applicable consumer protection rights
Where a purchase is canceled and refunded, access to the refunded course may be discontinued.
10. Technical Support Before Cancellation
If you encounter technical difficulties while accessing your course, we encourage you to contact our support team.
We will attempt to resolve issues involving course access, account login, or content availability.
This support process does not restrict any legal right to request cancellation or a refund.
11. Policy Updates
Speak and Master may update this Refund & Cancellation Policy to reflect operational or legal changes.
Any updated policy will be published on this page.
Updates will not remove or reduce mandatory consumer rights applicable to purchases already made.
12. Contact Information
For refund requests, cancellations, or payment-related questions, please contact us.
Business: Speak and Master
Website: https://speakandmaster.com
Email: [Insert official support email]
Business Location: [Insert actual business location, Egypt]
We are committed to handling customer concerns fairly, transparently, and professionally.